Case Studies / employee transition training

Guiding a support services provider’s NDIS transition

KEY information
PROJECT CONSULTING + TRAINING
completed 2021

stakeholders
A LEADING DISABILITY SUPPORT PROVIDER
EMPLOYEES – TEAM LEADERS TO CASUAL ASSISTANTS

Leading change to ensure national reporting compliance

Opportunity

In 2021, a leading disability support services organisation were required to transition staff across to a new NDIS reporting structure.

The challenge was to inform relevant team members of the NDIS-led changes and clearly communicate what it meant for their specific roles. All while providing a supportive environment where staff felt informed and trained on how to deliver these new requirements within their everyday roles.

Our approach

With a minimal budget and fast turnaround required, we created a strategic approach focused on:

Introduction:
- What it is
- What we need from you
- How we’ll help you get there
Teach and train:
- What you need to do
- How you can do it

Support and celebrate:
- Who can help you
- You did it, thank you!

Each part delivered primary and secondary key messages with a strategic approach to communicating.

The messages were complex, so it was important to communicate them in a fun and simple way.

CEO
Disability Support Provider

Working together to meet NDIS compliance when delivering care

Outcomes

We created ‘training explainers’ for five key areas of upskilling with simple-to-follow instructions. Detailed documents with step-by-step instructions were shared for those needing to know more.

All training materials were tailored to each of the five groups of employees dependant on the level of information they needed to know in order to perform their role.

Training programs were delivered by the Executive Team in conversational-led workshops. Feedback was positive with employees transition-ready ahead of the NDIS reporting structure roll-out.

Employees required training and upskilling in five key areas of transition

Years providing disability support services to help people dream big

Months allocated for training development and delivery