Case Studies / Government Funded Project
Tackling insurance for small businesses
KEY information
GOVERNMENT FUNDED PROJECT
completed 2023
stakeholders
SMALL BUSINESSES ACROSS SOUTH AUSTRALIA
INSURANCE SECTOR
Uncovering many surprising and extensive vulnerabilities
Opportunity
During a 12-month project funded by SAFECOM’s Disaster Risk Reduction program, social enterprise Resilient Ready ran two rounds of Small Business Insurance Talks.
We explored experiences and attitudes to insurance in business communities across South Australia in-line with our micro-learning nudge theory approach.
As Australia’s leading business community resilience experts, we identified surprising and extensive vulnerabilities for small businesses as well as opportunities for a new approach.
Our approach
When Resilient Ready founder Renae Hanvin first began creating micro-learning solutions, she quickly identified the gap around insurance.
Working with a locally engaged stakeholder engagement lead, Renae ran in-person and online Small Business Insurance Talks in business communities across 13 regional locations in South Australia.
These Small Business Insurance Talks were strategically focused on fostering conversations between multi-industry business people.
Our approach was shared with the Insurance Council of Australia (ICA) and National Insurance Brokers Association (NIBA) as well as collaboration partners.
As a small business owner I know first-hand what problems other small business people face. That's why I'm perfect to lead change!
Renae Hanvin
CEO + Founder at Resilient Ready
Moving towards shared responsibility
Outcomes
Our findings culminated in a White Paper, Doing Insurance Differently: Candid Conversations with South Australian Small Businesses, with a series of recommendations to drive urgent and strategic change.
We’re leading the way, working with industry and small businesses to activate a shared responsibility approach inclusive of micro and small business owners and operators, business associations, government and the insurance sector.
Resilient Ready founder Renae Hanvin remains committed to building knowledge and understanding around insurance for small businesses.
Participants across our two rounds of small business insurance “talks”
South Australian communities we directly connected with during conversations
Participants said they could not/are unsure if they could afford the insurance they need
Participants across our two rounds of small business insurance “talks”
South Australian communities we directly connected with during conversations
Participants said they could not/are unsure if they could afford the insurance they need
